Can the bot replace support staff?

It can deflect repeat questions. It cannot own exceptions, chargebacks or clinical calls. Plan staffing honestly.

Possible when the channel and templates are in scope. The same grounding rules apply.

Do you guarantee 80% deflection?

No. We measure. We do not invent a benchmark.

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AI Chatbot Development

Chatbots fail when they improvise. AppsAura builds assistants that retrieve from your help centre, product catalogue or internal runbooks, say when they do not know, and hand off. We will not ship a medical-advice bot for GluCore-style health data, and we will say so in discovery.

Plan a grounded chatbot How this works →

India-based global teamStartups, SMBs and enterprises worldwide

Architecture-firstBuilt to scale cleanly

Transparent deliveryMilestones you can track

Confidential intakeNo obligation consultation

Service overview

The conversation UI is the easy part. The work is retrieval quality, tone, and the escape hatch. We instrument unanswered questions as a backlog, not a prompt tweak forever. For consumer apps the bot lives behind a clearly labelled entry; it does not hijack every screen.

Problems we solve

Bots that invent policies, prices or clinical guidance.
No human handoff, so angry users stay in the loop.
A widget on every page that blocks the actual product.
Training on a PDF from 2019 that nobody updates.

What we build

Retrieval from approved sources (RAG) with visible limits
Escalation to email, ticket or human chat
Language and tone constraints
Analytics on deflection vs dump-to-human
In-app or web widget that does not cover primary CTAs
Content ops: who updates the source of truth

Benefits

Fewer repeat questions without pretending the bot is a lawyer or a doctor.
A content backlog that product actually sees.

Use cases

Help centre assistant for a SaaS admin.
In-app ‘how do I log this?’ for operations tools.
Store-facing FAQ that never invents a refund rule.

Technologies

PythonNode.jsReactAWS

Industries this shows up in

Order and policy FAQs Parent/teacher help — not a homework cheat bot